This incident is proof that a bad attitude can cost you. It also proves that the US Postal Service is operated by a bunch of apathetical ninnies. This guy bought a book from me and wanted it shipped Priority Mail. This wasn’t a problem, but I really wish my gracious Postal Service told me about flat-rate envelopes, because not only would it have been cheaper to ship, it could have probably prevented the situation that followed.
A few days later, I received an e-mail from the buyer telling me that his book was soaked when it arrived because of some heavy rain in his area. This was partly my fault, since I just put the book in an envelope and mail it off, but the situation still bothered me. Heavy rain or not, why was the Postal Service exposing mail to rain at all? What about mailed letters that aren’t protected by anything?
The buyer informed me that the Post Office claimed my packing wasn’t up to snuff, so it was all my fault that his book got wet. He demanded a refund immediately. He didn’t threaten, but he didn’t ask politely. He just demanded.
This was one time I really stuck with my policy (for the most part) and told him since he didn’t bother to insure the book, I couldn’t take it back just because the Postal Service decided to use it as a pool toy. I gave him half his money back (even after he gave me the inevitable negative feedback).
I wondered if the Priority Mail envelope would have protected the book from the rain. Either way, this was a lesson learned, so I started wrapping all my books in a grocery bag, which works out fine on a few levels, specifically the level that involves lowering the number of grocery bags in my house that almost matches the number of people on Earth.
A bit of an aside: I love this guy's user name. It shows he either accidentally copy-pasted the name or the singular medicaltechnologist2000 was taken, so in a fit of anti-creativity, he just doubled the name. Either way, it should been a flashing warning light I wasn't dealing with a person playing the game by the same rules as the rest of us.